Track Order

Stay updated on your order's journey from our warehouse to your door.

Track Order

Contact Us

Fast, efficient support tailored to your needs.

Shipping

We offer fast and reliable shipping options to ensure your order.

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Returns & Refunds

Shop confidently with our easy, hassle-free returns policy.

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Secure Payment

Safe and secure payment methods for your peace of mind.

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FAQs

Orders & Purchases

How do I cancel or edit an order?

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

Contact our customer service via email address.
Have your order number ready when contacting customer service.
We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

How can I track my order?

Once your beret is shipped, we’ll send you a tracking number via email. Simply enter this number on our Track Order Page to follow your package in real time.

What if there is a problem with my order?

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

Returns & Refunds

What is your return window?

We accept returns within 30 days of your purchase. To initiate a return, please visit our Contact page and provide your order number along with the reason for your return.

Under what conditions can I return an item?

Items must be unworn (other than trying on) or unused, in original condition, with all tags and packaging intact.
We do not have any final sale items—all products are eligible for return within 30 days.
Please include proof of purchase (receipt, order confirmation, or order number) to expedite processing.

Can I exchange an item instead of returning it?

Yes. Exchanges are accepted for a different color, size, or style, subject to availability. Follow the return process and specify your exchange request.

What if my item arrives damaged or defective?

If your beret arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue. We’ll send a replacement or issue a full refund at no cost.

How do refunds work?

Approved refunds are issued to the original payment method within 5–10 business days after processing your return.

Shipping & Tracking

How long does shipping take?

United States: 5–10 business days
Europe: 7–14 business days
Rest of the World: 10–20 business days

These are estimated timeframes and may vary due to customs processing or local postal delays.

Do you offer free shipping?

Yes — we offer free worldwide shipping on all orders. No minimum purchase required.

Can my order ship in multiple packages?

Yes. Orders with multiple items may arrive in separate packages. You’ll receive individual tracking numbers for each shipment.

What if my package is lost or delayed?

If your order is lost or arrives damaged, contact us within 7 days of delivery. Provide your order number and photos if available. We’ll investigate and issue a replacement or refund if necessary.

Who pays customs or import duties?

International orders may be subject to local customs fees or taxes, depending on your country’s regulations. These costs are the buyer’s responsibility and are not included in product prices.