Customer Support
FAQ – Frequently Asked Questions
Welcome to our FAQ page, where you will find answers to the most common questions about our products, services, and policies. At French Beret®, we are committed to providing you with a transparent and satisfying shopping experience. Whether you have questions about shipping, our return policies, or how we choose our high-quality berets, we’re here to help. Explore this section for clear and concise information, and make your experience with us as enjoyable and simple as possible.
FAQs
What is your return window?
We accept returns within 30 days of your purchase. To initiate a return, please visit our Contact page and provide your order number along with the reason for your return.
Under what conditions can I return an item?
- Items must be unworn (other than trying on) or unused, in original condition, with all tags and packaging intact.
- We do not have any final sale items—all products are eligible for return within 30 days.
- Please include proof of purchase (receipt, order confirmation, or order number) to expedite processing.
Do you offer free return shipping?
- Yes, we provide a free return shipping label upon request for all returns within the continental United States.
- For international orders, please contact us for instructions on free or discounted return shipping, where available. Duties, taxes, or customs fees paid may not be refundable depending on local regulations.
How do I request a refund, and when will I receive it?
- Request a Return: Initiate your return within 30 days of purchase by visiting our Contact page and providing your order number along with the reason for your return.
- Ship the Item Back: Use the provided return label (for eligible regions) or follow our instructions for international returns.
- Inspection & Approval: Once we receive and inspect your return, we’ll process the refund to your original payment method within 7–10 business days.
- Notification: We’ll email you once your refund is processed. Note that your bank or credit card provider may take additional time to post the refund.
Can I exchange an item instead of returning it?
Absolutely. If you’d like a different size, color, or style, please follow the same return procedure and specify you want an exchange. We’ll process it quickly, pending availability.
What if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us immediately through our Contact page. Include photos of the damage if possible, and we'll promptly provide a replacement or full refund at no extra cost.
Do you offer free shipping?
Yes. We offer free worldwide shipping for orders over $50. For orders under $50, shipping costs (if applicable) are calculated at checkout based on your location.
How long does shipping take?
- United States: 5–10 business days
- Europe: 7–14 business days
- Rest of the World: 10–20 business days
These are estimated timeframes and may vary due to customs processing or local postal delays.
Can my order ship in multiple packages?
Yes. If your order includes multiple items from different warehouses, it may ship in separate packages. If that happens, you’ll receive separate tracking details for each shipment.
What if my package is lost or delayed?
If you suspect a lost shipment or if your order arrives damaged, please report the issue through our Contact page. Include photos of any damage so we can file a claim and resolve the issue promptly.
Who pays duties, taxes, or customs fees on international orders?
You are responsible for any import duties, taxes, or fees imposed by your local customs authorities. We do not control or collect these fees at checkout, so please check with your local customs office if you’re unsure about applicable charges.
How can I contact you if I have other questions?
For any questions, concerns, or assistance, reach us at:
- Email: info.frenchberet@gmail.com
- Company: Vanguard Edge LLC
- Address: 33 N Gould St, Sheridan, WY 82801, USA
We’re here to help ensure you have a wonderful experience with French Beret®.
